Introduction
Care Max RCM, a healthcare revenue cycle management company, is dedicated to maintaining the privacy and confidentiality of customer and patient data in compliance with HIPAA regulations. This Privacy Policy outlines how we collect, use, protect, and disclose health information and other personal information we may receive. Our goal is to be transparent about our data practices and to ensure the secure handling of all information entrusted to us.
SMS Privacy Policy
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
HIPAA Compliance Statement
Care Max RCM is fully committed to maintaining HIPAA compliance in all physical and virtual operations. We ensure the following:
- Staying up-to-date with HIPAA developments and regulations, including those related to transaction and code sets, privacy, and security.
- Implementing and maintaining HIPAA compliance within our operations, systems, and software.
- Incorporating privacy and security features into websites and software that we provide to clients.
- Using HIPAA-compliant software and applying robust security measures to protect both provider and patient data, in full compliance with HIPAA guidelines.
Types of Information Collected
Care Max RCM collects the following types of personal information from customers and patients as needed to support healthcare IT services:
- Contact Information: Name, email address, phone number, and mailing address
- Health Information: Medical records, diagnoses, treatment information, and other health-related data necessary for processing claims and payments
Method of Information Collection
We collect customer and patient data in the following ways:
- Directly from customers via forms, electronic health records, or data entry in our software systems
- Through secure communications and transactions conducted on our platforms, following HIPAA guidelines for data handling and transfer
Purpose of Data Collection
Customer information is collected and utilized for the following purposes:
- Facilitating healthcare IT operations and processing billing and claims
- Communicating with healthcare providers and patients to manage claims and support the revenue cycle
- Improving our services and conducting internal analysis for operational efficiency
- Enabling compliance with legal and regulatory requirements, including HIPAA
Data Security Measures
To protect customer data from unauthorized access, loss, or misuse, Care Max RCM implements rigorous security measures, including:
- Encryption of data in transit and at rest
- Secure access protocols and regular security audits
- Firewalls and intrusion detection systems
- HIPAA-compliant software systems and secure physical access to data centers
Data Sharing
Care Max RCM may share health information within the organization for purposes of payment or healthcare IT operations, as allowed by HIPAA regulations. We do not share customer data with third parties except in the following limited circumstances:
- When required by law or legal process
- With authorized partners necessary to deliver our services, who are also required to maintain HIPAA compliance
Importantly, SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
User Rights
Customers have the right to:
- Access and review their personal information upon request
- Update or correct any inaccuracies in their personal information
- Request the deletion of their personal information, within the bounds of legal and regulatory obligations
Notice of Privacy Practices
Care Max RCM is committed to protecting the privacy of any health information we receive. Our policies detail how employees are expected to handle and manage health information. This Privacy Policy outlines how health information may be used or disclosed by our office and how customers may access and control their data. Health information is shared within Care Max RCM only as necessary for payment and healthcare IT operations, and we strictly limit internal access to authorized personnel.
Changes and Updates to this Policy
We reserve the right to change this Privacy Policy, as well as the information, services, and features described herein, at any time to reflect regulatory updates, operational improvements, or changes in our services.
Contact Information
For any questions, concerns, or requests regarding your privacy and data security, please contact us at:
info@caremaxrcm.com
We are here to address any inquiries and assist with privacy and compliance concerns.
